Good to know

Questions, answered.

Straight answers about shipping, returns, routines, and what’s inside the bottle. Can’t find what you need? Email us — a real person will reply.

How long does shipping take?

Orders ship from our U.S. warehouse within 1–2 business days. Standard delivery takes 3–7 business days, and shipping is free on orders over $100. You’ll get a tracking link by email the moment your order leaves the building. Full details on our Shipping page.

What’s your return policy?

Unopened products can come back within 30 days of delivery — and the prepaid return label is already in your box. If your order arrived damaged or we sent the wrong item, that’s on us: email a photo and we’ll send the right one free, no return needed. Full details on our Returns page.

I’ve never had a routine. Where do I start?

Start small. Cleanser in the shower, moisturizer after — that’s a routine, and it takes ninety seconds. Once it feels automatic, add a step. Every product page shows exactly where it fits, so you’re never guessing.

Are the products right for my skin?

Our formulas are built for all skin types — oily, dry, sensitive, and everything in between. Clean ingredients, no harsh fillers. If your skin is very reactive, patch test on your inner forearm for 24 hours before first use.

What do the products smell like?

Understated and warm — think cedar, subtle spice, and clean skin. The scent is there while you use the product and fades soon after, so it never argues with your cologne.

What’s actually in the formulas?

Thoughtfully chosen, clean ingredients — with the full list on every product page. No gimmicks, no inflated promises. If an ingredient doesn’t earn its place, it doesn’t make the formula.

Do you offer subscriptions?

Not yet — but soon. We’re building a subscription that keeps your routine stocked without you having to think about it. Join The Brotherhood newsletter and you’ll be the first to know.

Do you ship internationally?

Right now we ship across the United States. International shipping is on the roadmap — join the newsletter and we’ll tell you the moment your country comes online.